James J. Campbell, Executive Vice President
Paul W. Goodrich, Esquire, Program Manager
Isabella Tighe, Consultant
Richard Waldron, Consultant
Diane P. Davis, President
Diane P. Davis is a graduate of Suffolk University with a Bachelor of Science Degree. Following graduation from Suffolk University, she joined Morrison, Mahoney & Miller as a legal assistant in the Workers Compensation Department. She was quickly promoted to Workers Compensation Administrator in 1983, assuming responsibility for several national corporations, among them Gillette, Baxter Travenol, Anheuser-Busch, and Westin Hotels, until 1986, when she became the Director of the Self-Insurance Claims Department. In 1993,
Ms. Davis has conducted numerous claims seminars on-site for several of these clients, as well as drafting claims administration manuals and instruction booklets. In 1997, she formed Managed Benefit Systems, Inc., which is approved by the Commonwealth of Massachusetts Office of Health Policy as a utilization review agent, and is engaged in the business of consulting for national corporations on workers compensation matters. Ms. Davis has served on the Industry Liaison Committee, which assisted in the drafting of the Massachusetts Utilizations Review Regulations. She is currently a member of the International Association of Industrial Accident Boards and Commissions Advisory Board.
Her organizational skills and technical knowledge of the Massachusetts Workers Compensation System make her a valuable speaker in demand at various conferences throughout the United States. She serves on the Board of Directors of Minuteman Insurance Company, a Bermuda captive. For the past seven years, her TPA business, Managed Benefit Services, Inc., has administered the claims for the Renaissance Plan, a workers compensation program for 1,400 employers. Her claims administration work as Managed Benefit Services, Inc. has required that she monitor claims administration in forty-one states. She has been a speaker at National Workers Compensation meetings in Florida, Alabama, Washington, D.C., California, New York, and in several other cities and states.
Ms. Davis and her company, Managed Benefit Systems, Inc., have been retained by the Massachusetts Port Authority to supervise post injury medical management for all injured workers covered under the Section 10(C) project labor agreement for the Logan Modernization Project, a multi-billion dollar construction project in its fourth year. Ms. Davis was also a consultant to Partners Health Care System, Inc., the parent company for Massachusetts General Hospital and Brigham & Women’s Hospital, and created their occupational health network. She is a recognized expert in utilization review, claims administration, and post injury medical management.
James J. Campbell was the Commissioner of the Department of Industrial Accidents in Massachusetts for nine and a half years. Former Governor William Weld appointed him in September of 1991. Prior to joining the Department of Industrial Accidents, he served for eight years as Assistant City Manager and five years as City Manager of Lowell,
Commissioner Campbell is recognized as the person most responsible for turning a near- dysfunctional workers compensation system around. He presided over a system that, during his control, had the largest workers compensation rate reduction of any state in the country. He was also responsible for completely eliminating a ten thousand case backlog, cutting serious claims in half, rewriting the Massachusetts Self-Insurance Licensing regulations, and the strong enforcement of anti-fraud measures. In addition, the Workers Compensation Research Bureau, the country’s leading center for workers compensation research, released a study, which stated that medical costs in Massachusetts were the lowest of the eight major states studied – 39% lower than the average state – representing over 40% of workers compensation premiums nationwide.
Commissioner Campbell has advised workers compensation commissioners in several states throughout the country as they sought guidance in replication the Massachusetts workers compensation model for their own states. For the past five years, Commissioner Campbell has been elected president of the Eastern Association of Workers Compensation Boards and Commissions, which represents 17 eastern states. He has also been asked to speak before several national groups including the National Federation of Independent Business, the Laborers’ International Union, and many others. Also, Commissioner Campbell was recently invited to participate in a four-day research project at the Rand Institute in Santa Monica, CA. The project involved national workplace injury issues, and the participants - workers compensation administrators from eight states, including California, Florida, Texas, and Michigan - were engaged in roundtable discussions concerning national workers compensation issues.
A graduate of the University of Massachusetts at Amherst, with a degree in Management, Commissioner Campbell is also former junior high school teacher in the city of Lowell. He is also a graduate of the State and Local Government Program at the Kennedy School of Government in Harvard University. While studying at Harvard, he co-authored a paper with Dr. Troy Brennan, Professor of Law, Harvard University, entitled “Managing the Competition: Massachusetts Initiatives in Workers Compensation.” He was also selected as one of five New England public officials, including Maine’s governor John McKernan, to be interviewed by Thomas Peters, author of the best-selling book “In Search of Excellence,” for the purpose of discussing the group’s successful approach to management for Mr. Peters’ new book on improved management in the public sector.
Paul W. Goodrich is a graduate of Georgetown University and Boston College Law School. For thirty years, he was associated with Morrison, Mahoney, & Miller, New England’s largest insurance defense law firm, where Mr. Goodrich was the senior partner of the workers compensation department, overseeing approximately twenty-seven attorneys involved in all
Mr. Goodrich oversaw the creation of a workers compensation claims administration department within Morrison, Mahoney, & Miller in 1978, the year he converted the Gillette Company to self-insurance and agreed to administer their claims within the law firm. In the next fifteen years, the claims administration department grew and developed a national reputation attracting large self-insured corporations requiring claims administration services in Massachusetts and New England. Diane Davis was the manager of this department for Morrison, Mahoney, & Miller and, in 1993, she formed Managed Benefit Services, Inc., and purchased this claims administration department from Morrison, Mahoney, & Miller.
In his legal career, Mr. Goodrich has represented more than ninety self-insured corporations in both regulatory and litigation matters. Within the past ten years, he has litigated some of the largest workers compensation matters in Massachusetts, including Malden Mills in the thirteen claims of workers severely burned in the Malden Mills fire, the largest fire in the United States in 1995. The exposure for the self-insurer in that matter was several million dollars.
Mr. Goodrich’s interest in workers compensation claims administration on behalf of national corporations was recognized with the redrafting of the 1991 Massachusetts Legislative Reform. He served on the Insurance Commissioner’s Task Force for drafting self-insured group regulations, and on the Commissioner of the Industrial Accident Boards Committee, which drafted the Utilization Review Medical Guidelines for Massachusetts. Within the past three years, he has consulted for the largest employer in Massachusetts and created their occupational health physician’s network. Mr. Goodrich also was lead counsel for the defense of claims for the Massachusetts Port Authority in the four billion-dollar Logan Modernization Project, represented Caldor post-bankruptcy for regulatory issues in Massachusetts, and currently advises more than fifty percent of the self-insured corporations in Massachusetts.
Mr. Goodrich became Of Counsel to Morrison, Mahoney, & Miller in 1998, which permits him to litigate fewer cases and advise national accounts in claims administration and regulatory matters. He is currently retained by Anheuser-Busch with Managed Benefit Services, Inc., to oversee a pilot claims administration project for Anheuser-Busch in California, Colorado, and New York. He has represented several Lloyd’s of London syndicates in U.S. workers compensation matters, including insurance policy drafting and regulatory issues, before the Texas Workers Compensation Commission. He has spoken before Lloyd’s Underwriters in London on numerous occasions on U.S. workers compensation matters. Mr. Goodrich is a frequent speaker at national workers compensation conferences.
Throughout his legal career, Mr. Goodrich has maintained a strong interest in Georgetown University, serving on its Board of Regents, Chairman of the Board of Advisers, and Chairman of the John Carroll Scholarship Committee. He was a member of Jimmy Carter’s Presidential Campaign, directing the Carter victory in Pennsylvania, joined President Carter’s transition team in Washington, D.C., in 1976, and took a leave of absence from his law firm in 1980 to assist President Carter in his reelection campaign.
Isabella Tighe is a graduate of Glasgow University Medical School and the London School of Economics. For the past 25 years, Ms. Tighe has worked in various health care-related departments for the State of Maine. Most recently, she was Deputy Director of the Workers Compensation Board, where she was responsible for the administration and
Ms. Tighe has directed the Workers Compensation Division of the Department of Administration and Finance, where she was responsible for the workers compensation program for 16,000 state employees, legislators, and members of the Judiciary Department. She was the assistant to the Commissioner of the Department of Administration and Finance, serving as the legislative liaison, and was responsible for the department's affirmative action program and workers compensation program.
Ms. Tighe has served as the Director of Employee Health Programs; where she was responsible for the administration and management of health promotion, cost containment, and other health-related programs for State employees, their dependents, and State retirees. She also served as Assistant Director for the Bureau of Medical Services in the Department of Human Services, where she administered Medicaid program components, including the Division of Cost Containment, Division of Licensing and Certification, Division of Residential Care, as well as monitored and coordinated the financial transactions with all health care providers.
Prior to moving to Maine, Ms. Tighe served in administrative
capacities at The New England Deaconess Hospital, Boston and the Massachusetts
General Hospital. She was also the Director of Medicare and later the
Director of Medical Services for Mass. Blue Cross. Ms Tighe has also served
on several State and National Boards and Commissions dealing with Health
and Disability Management.
Richard Waldron has spent his career in management positions with a major self-insured, self-administered corporation, insurance carriers, an international insurance broker and a major third party administrator. He has been responsible for managing complex programs as the subject matter expert in the areas of Risk Control - safety and claims management,
For the past 15 years, Mr. Waldron was responsible for all Verizon Benefit compliance activities in Workers' Compensation, Unemployment Insurance and Disability Plans & Management including Safety Compliance issues. The responsibility covered approximately 170,000 employees on a global basis. Mr. Waldron directed the overall activities of Verizon's Workers' Compensation and Disability administration centers located in Boston, New York, Philadelphia and Dallas with 75 direct reports and a $50M budget.
Mr. Waldron acted as a subject matter expert to the Verizon Safety Department, Labor Relations, Risk Management, Legal, and Medical Departments in the areas of U/I, disability, and workers' compensation state mandates. He has appeared at legal proceedings before State Superior and Supreme Court Justices, Administrative Law Judges and State Workers Compensation Commissions. Mr. Waldron has a thorough knowledge of medical and legal terminology, procedures, safety practices as well as, workers compensation law, Disability Plans, personnel policies & practices, payroll procedures, salary and benefit administration.
He has been responsible for conducting vendor service audits and compliance reviews to ensure compliance with contracts and state mandates. He has evaluated contractor's and employee's methods and procedures to ensure that the services were rendered in an efficient and cost effective manner within the rights of all concerned parties.
Mr. Waldron has served as an Officer of the State Self-Insurers Association of New York, Director of the State Self-Insurers Associations in Massachusetts and New Hampshire, Board Member of the State Self-Insurers Association of Maine and Committee Chairman of the State Self-Insurers Association in Rhode Island. He has been active in the International Association of Industrial Accident Boards and Commissions and the National Council of Self-Insurers. He has been a speaker at national workers compensation meetings in Massachusetts, New York, Washington State, Maine, Rhode Island, Florida, Louisiana, several other states and the District of Columbia.